Wolf Workwear Limited is committed to offering secure, convenient, and flexible payment methods to support our customers across the UK. This policy outlines the payment options available on our website and the terms associated with them.
1. Accepted Payment Methods
We currently accept the following forms of payment through Stripe:
Credit and Debit Cards (Visa, Mastercard, Maestro, American Express)
PayPal
Bank Transfer (BACS) – available on request for trade accounts or bulk orders
Apple Pay / Google Pay – where available
All payments are processed in GBP (£).
2. Payment Timing
Retail Customers: Full payment is required at the time of purchase.
Custom Orders: No production of embroidered or personalised items will begin until full payment or a cleared deposit has been received.
3. Secure Transactions
We use industry-standard encryption and security protocols (SSL/TLS) to protect your personal and financial data. All card payments are processed via secure PCI-DSS compliant providers.
Wolf Workwear Limited does not store your full payment details on our servers.
4. Fraud Prevention
To protect against fraud:
We reserve the right to request additional ID or address verification for suspicious orders.
Orders to addresses that do not match the billing address may be held for manual verification.
Any fraudulent transactions will be reported to the relevant authorities.
6. Invoicing and VAT
All prices shown exclude VAT unless stated otherwise.
A full VAT invoice is provided via email after order confirmation.
Business customers requiring specific invoice details should notify us at checkout or contact our team.
7. Failed or Declined Payments
If a payment fails or is declined:
The order will not be processed until payment is successfully completed.
You may be contacted by our support team to resolve the issue.
Any unpaid orders will be cancelled after 7 days unless otherwise agreed.
8. Contact Us
For payment-related queries, please contact:
Wolf Workwear Limited: Unit 1, four ashes enterprise centre, Latherford Cl, Four Ashes, Wolverhampton WV10 7BY Email: hello@wolfworkwear.co.uk
